Description:

Production Support Training is designed to equip participants with the essential skills and knowledge required to effectively support and maintain production systems. This comprehensive training program covers various aspects of production support, including incident management, problem resolution, monitoring, and continuous improvement practices. Participants will gain hands-on experience and real-world insights to handle critical production issues and ensure the seamless operation of business-critical applications.

Requirements:

• Basic understanding of IT concepts and systems.
• Familiarity with programming languages (such as Java, Python, or similar).
• Knowledge of operating systems (Windows, Linux, Unix, etc.).
• Experience with troubleshooting technical issues is beneficial but not mandatory.

What You'll Learn:

• Understand the role and responsibilities of a production support engineer.
• Learn incident management best practices, including ticketing systems and escalation procedures.
• Acquire skills in problem analysis, diagnosis, and resolution techniques.
• Master various monitoring tools and techniques to ensure system stability.
• Gain insights into proactive maintenance and preventive measures to minimize incidents.
• Explore real-world case studies and scenarios to enhance problem-solving skills.
• Develop communication skills to collaborate effectively with development and operations teams.
• Learn about ITIL (Information Technology Infrastructure Library) framework and its application in production support.

Note: The course content and topics may vary based on the specific curriculum designed by the training provider.