Mastering ServiceNow: A Comprehensive Guide.

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  • 2 Months
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Here is the description of the ServiceNow course. This course covers a wide range of topics related to ServiceNow, including...


  • Basic knowledge of IT concepts
  • Access to a computer and internet connection
  • Desire to learn and explore ServiceNow platform

What You'll Learn

  • ServiceNow platform fundamentals
  • Creating and managing workflows
  • Incident and problem management
  • Service catalog configuration
  • Integration with other IT tools
  • Advanced customization and scripting
  • Introduction to ServiceNow
    Overview of ServiceNow platform and its capabilities
    3 question
    30 min
    Understanding the user interface and navigation
    30 min
  • ServiceNow Modules
    Incident Management: Handling and resolving incidents efficiently
    1 hour
    Change Management: Managing and tracking changes in the IT infrastructure
    1.5 hours
    Problem Management: Identifying root causes and preventing recurring issues
    1 hour
    Service Catalog: Creating and managing service requests for end-users
    1.5 hours
    Knowledge Management: Building a knowledge base for self-service and support
    1 hour
  • Automation and Workflows
    Creating automated workflows for common tasks and processes
    2 hours
    Implementing business rules and scripting to automate actions
    1.5 hours
  • Reporting and Analytics
    Generating reports and dashboards to track key performance indicators
    2 hours
    Utilizing ServiceNow Performance Analytics for data-driven insights
    1.5 hours
  • Integration and Customization
    Integrating ServiceNow with third-party applications and tools
    2.5 hours
    Customizing forms, fields, and processes to align with organizational needs
    2 hours
  • User Access and Security
    Managing user roles and permissions
    1.5 hours
    Implementing security best practices to protect sensitive data
    1 hour
  • ServiceNow Administration
    Performing routine administrative tasks such as user management and system configurations
    2 hours
    Monitoring system health and performance
    1.5 hours


This course includes:
  • Duration: 2 Months
  • 2 Real Time Projects
  • Complete course material
  • Certificate of completion
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